Privacy Matters
Your data is safe with us — see our privacy policy for details.
Privacy Policy for Lumen Smiles
Effective Date: 12/29/2025
1. Introduction
Lumen Smiles ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you interact with our Facebook Lead Ads or our website.
2. Information We Collect
When you submit a lead form via Facebook, we may collect the following:
Contact Details: Your name, email address, and phone number.
Health Interests: Information you provide regarding your interest in dental services (e.g., veneers, whitening, implants).
Technical Data: Information provided by Meta (Facebook) regarding your ad interaction.
3. Consent to Contact (TCPA Compliance)
By submitting your information through our Facebook Lead Form, you provide express written consent for Lumen Smiles to contact you via:
Phone Calls: Including calls to your mobile number.
Text Messages (SMS): Regarding appointments, promotional offers, or service inquiries.
Email: For newsletters, appointment reminders, and marketing.
Important: Consent is not a condition of purchase. You may receive messages sent using automated technology. Message and data rates may apply.
4. How to Opt-Out
You have the right to stop receiving communications at any time:
SMS: Reply "STOP" to any text message.
Email: Click the "Unsubscribe" link at the bottom of our emails.
Direct Request: Email us at [Insert Email Address] with the subject "Opt-Out."
5. HIPAA & Health Information
As a dental provider, we take your health privacy seriously. While the information submitted on Facebook is used for marketing and initial contact, any protected health information (PHI) shared during your subsequent consultation or treatment is strictly governed by our HIPAA Notice of Privacy Practices, available at our office.
6. Third-Party Sharing
We do not sell, rent, or lease your personal information to third parties. We only share data with service providers (like our CRM or email software) who assist in our business operations and are bound by confidentiality agreements.
7. Contact Us
For questions or to update your information, please contact: Lumen Smiles 12601 Westheimer Rd, Houston TX 77077 Phone: (281) 820-3400 Email: info@lumensmiles.com
Terms & Conditions
FAQs
Why collect data?
We gather info to improve your experience and tailor services.
Is my data safe?
Yes, we follow strict privacy policies to protect your information.
Where can I find privacy details?
You can view our company's privacy policy linked alongside Facebook’s default disclaimer.
Can I opt out?
Yes, you can manage your preferences anytime through our settings.
Who do I contact?
Reach out via our support page for any privacy or data questions.